Terms of service

Terms of Service

Last updated: December 11, 2025

Welcome to Prince Hair Company. These Terms of Service (“Terms”) govern your use of our website, products, and services made available at www.princehaircompany.com (the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you should not use our Site.

“Prince Hair Company,” “we,” “us,” and “our” refer to Prince Hair Company, LLC.

1. Eligibility

  • By using this Site, you represent that you are:
  • At least 18 years old, or the age of majority in your jurisdiction, and
  • Legally capable of entering into binding contracts.
  • If you are using the Site on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Use of the Site

  • You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:
  • Use the Site in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to our systems or the accounts of others
  • Use the Site to transmit any viruses, malware, or other harmful code
  • Interfere with or disrupt the security or performance of the Site
  • We may suspend or terminate your access to the Site if we believe you are violating these Terms.

3. Orders and Payment

  • 3.1 Product Availability
    All products and prices are subject to change without notice. We may limit quantities or discontinue products at any time.
  • 3.2 Order Acceptance
    Submitting an order does not guarantee acceptance. We may refuse or cancel any order for reasons including, but not limited to:
  • Product availability
  • Errors in pricing or product information
  • Suspicion of fraud or unauthorized activity
  • If we cancel an order after payment has been made, we will refund the full amount to your original payment method.
  • 3.3 Pricing and Taxes
    All prices are listed in U.S. dollars (USD) unless otherwise noted. Applicable taxes and shipping charges will be added at checkout based on your location and selected shipping method.
  • 3.4 Payment Methods
    We accept the payment methods displayed at checkout (such as major credit/debit cards and other options offered by Shopify Payments or third-party providers). By submitting payment information, you represent and warrant that you are authorized to use the payment method and that the information is accurate.

4. Shipping and Delivery

  • Shipping options, costs, and estimated delivery times are displayed at checkout. These are estimates only and not guaranteed delivery dates. Delays caused by carriers, customs, weather, or other factors outside our control are not our responsibility.
  • Risk of loss passes to you upon delivery to the shipping address you provide at checkout. Please ensure your shipping address is accurate. We are not responsible for lost packages due to incorrect or incomplete addresses entered at checkout.
  • For more details, please see our Return & Refund Policy.

5. Returns, Refunds, and Exchanges

  • Our Return & Refund Policy is incorporated into these Terms by reference. By purchasing from us, you agree to the conditions set forth in that policy, including:
  • The time window to request a return
  • Condition requirements for returned items
  • Responsibility for return shipping
  • Treatment of sale/clearance items and non-returnable items
  • You can review the full policy here: [insert link to your Return & Refund Policy page].

6. Personal Use Only

Unless otherwise stated, products purchased from Prince Hair Company are intended for personal, non-commercial use. You agree not to resell our products without our prior written consent.

7. Intellectual Property

  • All content on the Site, including but not limited to text, images, product photos, graphics, logos, icons, videos, and designs (collectively, the “Content”), is the property of Prince Hair Company or our licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not:
  • Copy, reproduce, distribute, publish, display, or create derivative works from the Content without our prior written permission
  • Use our trademarks, logos, or brand assets in connection with any product or service that is not ours
  • You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only.

8. User Content (Reviews and Submissions)

  • If you submit any content to the Site (such as product reviews, photos, comments, or feedback) (“User Content”), you:
  • Grant Prince Hair Company a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, publish, display, and distribute such User Content in connection with our business, including on our website, social media, and marketing materials.
  • Represent and warrant that you own or control all rights to your User Content and that it does not infringe on any third party’s rights, or contain unlawful, defamatory, obscene, or otherwise objectionable material.
  • We reserve the right (but have no obligation) to remove or edit User Content at our discretion.

9. Third-Party Services and Links

  • Our Site may contain links to third-party websites or services (such as payment processors, shipping carriers, or social media platforms). These third-party sites are not controlled by us, and we are not responsible for their content, policies, or practices.
  • Your use of third-party sites and services is at your own risk and subject to their own terms and privacy policies.

10. Privacy

  • Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to the collection and use of your information as described there.
  • You can review our Privacy Policy here: [insert link to your Privacy Policy page].

11. Disclaimer of Warranties

  • To the fullest extent permitted by law:
  • The Site and all products and services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.
  • We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
  • We make no guarantees regarding specific results from the use of our products, as individual results may vary based on hair type, care routine, and other factors.
  • Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.

12. Limitation of Liability

  • To the fullest extent permitted by law, Prince Hair Company, its owners, employees, and affiliates shall not be liable for any:
  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, or data
  • Personal injury or property damage arising out of or related to your use of the Site or products
  • Our total liability to you for any claim arising out of or relating to these Terms or your use of the Site or products shall not exceed the amount you paid to us for the product or service at issue.
  • Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

13. Indemnification

  • You agree to indemnify, defend, and hold harmless Prince Hair Company, its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to:
  • Your use of the Site or products
  • Your violation of these Terms
  • Your violation of any third-party rights

14. Changes to the Site and Terms

  • We may update, modify, or discontinue any part of the Site or its features at any time without notice.
  • We may also update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

15. Governing Law and Dispute Resolution

  • These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict-of-law principles.
  • Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site will be resolved in the state or federal courts located in Cook County, Illinois, and you agree to submit to the personal jurisdiction of those courts.

16. Severability

  • If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

17. Entire Agreement

  • These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Prince Hair Company regarding your use of the Site and supersede all prior or contemporaneous communications and proposals, whether oral or written.

18. Contact Us