Refund Policy

Refund Policy

This is the return policy for purchases made from Prince Hair Company. Here's a breakdown of the key points:

  1. Initiating a Refund Request: You must contact service@princehaircompany.com to initiate a refund request within 20 days after making the purchase.

  2. Return Timeframe: After receiving approval for the return, you have 5 days to send the product back to Prince Hair Company.

  3. Condition of the Item: The item must be unused and in the same condition as when you received it. It should also be in its original packaging.

  4. Return Shipping Costs: You are responsible for covering the return shipping costs.

  5. Original Shipping Costs: Your original shipping costs are non-refundable.

  6. Notification of Return Status: Once your return is received and inspected, you will receive an email notifying you of the status of your return.

  7. Refund Process: If your return is approved, a refund will be automatically applied to your original method of payment within 7-10 business days.

  8. Rejected Returns: If your return is rejected, you will be informed via email, and the item will be returned to your original shipping address. At this point, the sale becomes final, and no refund will be issued.

It's important to follow these guidelines and contact Prince Hair Company promptly if you wish to initiate a return. Keep in mind the specified timeframes and conditions to ensure a smooth return process.

Late or missing refunds

If you haven't received a refund from Prince Hair Company, you should follow these steps:

  1. Check Your Bank Account: Start by checking your bank account again to ensure that the refund has not been processed yet. Sometimes, it may take a few business days for the refund to be officially posted to your account.

  2. Contact Your Credit Card Company: If you used a credit card for the purchase, contact your credit card company to inquire about the status of the refund. They can provide information on whether the refund has been processed on their end.

  3. Contact Prince Hair Company: If you have checked your bank account and contacted your credit card company but still have not received your refund, reach out to Prince Hair Company at service@princehaircompany.com. Provide them with details of your purchase and the refund request so they can investigate and assist you further.

It's essential to keep communication open and follow up with both your bank and Prince Hair Company to resolve any refund issues promptly.


Sale items

Sale or clearance items are not eligible for return.

Exchanges

Unfortunately, we do not accept exchanges due to hygiene reasons.

Custom Wigs

All custom items are FINAL sale. We do not accept returns for custom wig orders.

FAQ's

ABOUT OUR HAIR

What is the Queen Collection?
The Queen Collection is our single donor raw hair collection. All of the hair included in the Queen Collection has not undergone any chemical or steam processing whatsoever. Our raw hair bundles are created from one donor and the texture remains the same from donation to wefting. Our raw hair can last up to 3 years with proper care. 

What is the Princess Collection?
The Princess Collection is our virgin hair collection. Most of the hair included in the Princess Collection may have undergone some form of processing to achieve a different curl or wave pattern. In addition, multiple donor hair is used to create one hair bundle. Our virgin remy hair can last up to one year with proper care.

What is remy hair?
The term “remy” is defined as having all of the hair cuticles aligned in the same direction. Cuticle alignment is important as it prevents the hair from tangling and matting. When all of the hair cuticles are running in the same direction, there is a very low chance that the hair will become tangled or matted if taken care of properly.

Do you carry remy hair?
Yes, we only carry remy hair.

Can virgin hair be remy?
Yes. Our virgin hair is remy hair, as is all of the hair used in our hair closure and wigs. All of our hair comes from cuticle aligned donated hair.

Where is your hair from?
Our hair comes from Southeast Asia. Specifically, India, Vietnam, Malaysia, Cambodia and Myanmar (Burma). 

How light can your hair bleach?
Our Queen Collection hair is raw and can be bleached up to a level 10 blond (613) easily, while our Princess Collection hair can be bleached to a level 8 (27) blond easily.

Why can’t your Princess Collection hair bleach to a 613?

It’s not that it can’t, but we don't suggest that you lift your Princess Collection hair to a level 10 because the hair is from multiple donors. When combining different types of hair to make a hair bundle, some strands of the hair may not lift as soon as the other strands because the hair comes from different people who may have used different products on the hair, or dyed the hair previously. Doing so may over-process some hair strands, which may cause extreme breakage or irreversible damage.



Can I dye the hair?
Yes. Our hair is 100% human and can be dyed any color with the correct products. However, we suggest that you consult with a professional for all of your hair coloring needs.

PROCESSING AND SHIPPING TIMES

How long does it take to ship?
Shipping time is dependent upon your order and the payment method used. Please view the time-frame listed below:

*HAIR BUNDLES, CLOSURES & FRONTALS*

Credit Card Payments - Ships within 5 Business Days

PayPal - Ships within 3 Business Days

Sezzle - Ships within 7 Business Days

*RAW HAIR

Credit Card Payments - Ships within 14 Business Days

PayPal - Ships within 14 Business Days

Sezzle - Ships within 14 Business Days

*CUSTOM WIGS

Credit Card Payments - Ships within 14 Business Days

PayPal - Ships within 14 Business Days

Sezzle - Ships within 14 Business Days

*IN-STOCK WIGS

Credit Card Payments - Ships within 3 Business Days

PayPal - Ships out in 1 Business Day

Sezzle - Ships within 5 Business Days


What carrier do you ship with?
We ship all of our items through USPS Priority Mail with signature required, which may take 1-4 business day(s) to arrive to your address.

Can I pick up the hair?
No. We do not offer a pickup option. All orders are done online and shipped.

Do you offer express shipping?

Not at the moment. Please view the shipping time-frame. We do offer fast shipping options for in-stock wigs only. 

HAIR CARE

How often should I wash my hair extensions?
You should treat your hair extensions like your own hair. We suggest that you wash your hair extensions at least once a week to remove product buildup, your own natural oils and to add moisture back to the hair cuticle.

What products do you suggest that I use on the hair?
I suggest that you use a moisture locking conditioner and a heat protectant on the hair when using heating tools. Please remember that hair care is your responsibility. Treat your hair extensions like your own hair.

How can I contact you about my order?
The best method to contact us is to select the “Contact us” tab on the main menu and enter your information into the fields. We will respond back to you within 48 hours. In addition, you can call us at 312-685-2782 and leave a voicemail with your order number, contact information and someone will get back to you within 48 hours.