Shipping policy

Shipping Policy

Last updated: October 20, 2026

Thank you for shopping with Prince Hair Company. Please allow the handling time below before adding carrier transit time.

1. Order Processing and Payment

Handling begins after payment has been successfully confirmed and any required order verification is complete. Payments are captured automatically at checkout. A pending payment or an order requiring verification must clear before fulfillment begins.

Business days are Monday through Friday, excluding major U.S. holidays.

2. Hair Bundles, Closures & Frontals

Available hair bundles, closures, and frontals ordered by 12:00 PM Central Time ship the next business day from Chicago, Illinois, after payment confirmation and any required order verification. Orders received after noon begin processing the following business day.

Free 2-Day U.S. Shipping

Human hair bundles, closures, and frontals include free two-business-day shipping within the United States. Processing time is separate from transit time; allow two business days in transit after shipment. Business days exclude weekends and major U.S. holidays. Delivery dates are estimates and may be affected by carrier delays.

3. Custom Wigs and Other Products

All wigs are custom made to order and ship in 7–10 business days after payment confirmation. Carrier transit time is additional.

Other available products ordered by 12:00 PM Central Time ship the next business day after payment confirmation and any required order verification. Orders received after noon begin processing the following business day. A shipping confirmation with tracking will be emailed when your order ships.

Please wait until your hair has arrived before scheduling installation or styling appointments.

4. Shipping Methods and Delivery Estimates

We select the carrier when your order is ready to ship. Your shipping confirmation includes the carrier and tracking number.

Shipping services, costs, and available transit estimates depend on the product and destination and are shown at checkout. Carrier transit begins after dispatch and is separate from the handling times above. Choosing an expedited carrier service does not shorten wig production or handling time.

Estimated arrival combines handling time and carrier transit time. Delivery dates are estimates, not guarantees; weather, holidays, carrier delays, and customs may extend transit.

5. Shipping Confirmation & Tracking

  • Once your payment has been processed and your order has shipped, we will inform you via email.
  • Your shipping confirmation email will include tracking information so you can follow your package’s progress.
  • Please allow up to 24 hours after receiving your tracking number for it to update in the carrier’s tracking system.

6. Incorrect Addresses & Returned Packages

  • Please double-check your shipping address at checkout:
  • We ship to the exact address provided at the time of purchase.
  • We are not responsible for packages that are lost, delayed, or misdelivered due to incorrect or incomplete addresses entered at checkout.
  • If an order is returned to us due to an incorrect address, additional shipping fees may apply to reship the package.

7. Lost, Stolen, or Damaged Packages

  • Once an order is marked as delivered by the carrier:
  • Risk of loss and title pass to you.
  • If a package is marked delivered but you cannot locate it, please first check with neighbors, household members, and the delivery carrier.
  • If your package arrives damaged, keep all packaging and contents and contact the delivery carrier to file a claim, then email us at service@princehaircompany.com with your order number and photos so we can assist where possible.
  • While we will do our best to help, we cannot guarantee replacement or refund for lost or stolen packages that show as delivered.

8. International Shipping (If Applicable)

  • International shipping options, rates, and estimated delivery times will be displayed at checkout (customs, duties, and taxes may apply and are the responsibility of the customer).

9. Contact Information

  • If you have any questions about your order or shipping:
  • Prince Hair Company, LLC
  • Address: 8345 S Ashland Ave Unit 201183 Chicago, IL 60620
  • Email: service@princehaircompany.com
  • Phone: 312-350-3062

Thank you for choosing Prince Hair Company.