Refund policy

Prince Hair Company – Return & Refund Policy

Last updated: 12/11/2025

This Return & Refund Policy applies to purchases made directly on www.princehaircompany.com. For orders placed through third-party marketplaces (such as Etsy, Amazon, or Google), please refer to the return policy listed on that specific platform.

1. Eligibility & Timeframes

  • To be eligible for a return:
  • You must initiate a return request within 30 days of the delivery date shown on your tracking information.
  • To start a return, email us at service@princehaircompany.com with your order number, reason for return, and clear photos if the item is damaged or incorrect.
  • Once your return is approved, you’ll have 7 calendar days to ship the product(s) back to us.
  • If the 30-day window has passed, we’re unfortunately unable to offer a refund except where required by law.

2. Condition of Returned Items

  • All returned items must:
  • Be unused, unworn, and unwashed
  • Be in their original packaging (including tags, inserts, and accessories)
  • Be in the same condition that you received them
  • Returns that show visible signs of wear, damage, or alteration (other than damage in transit or a manufacturing defect) may be refused.

3. Non-Returnable / Exception Items

  • For hygiene and safety reasons, certain items are non-returnable unless they arrive damaged, defective, or incorrect:
  • Opened or visibly worn hair bonnets, headbands, or similar personal-use items
  • Items marked “Final Sale” or “Clearance – No Returns” at the time of purchase
  • Digital products or gift cards (if applicable)
  • If a non-returnable item arrives damaged, defective, or incorrect, please contact us at service@princehaircompany.com within 7 days of delivery. We will work with you to repair, replace, or refund the item in accordance with applicable laws and Google’s requirements for defective/incorrect goods. 

4. Damaged, Defective, or Incorrect Items

  • If you receive an item that is damaged, defective, or not what you ordered:
  • Contact us at service@princehaircompany.com within 7 days of delivery.
  • Include your order number and clear photos of the product and packaging.
  • Once reviewed, we will respond (typically within 2 business days) with next steps. 
  • Depending on the situation, we may:
  • Provide a prepaid return label,
  • Offer a replacement at no additional cost, or
  • Issue a refund (which may be “returnless” in some cases, at our discretion).
  • We reserve the right to reasonably verify claims of damage, defect, or incorrect shipment.

5. Return Shipping Costs

  • For most returns (for example, if you change your mind, choose the wrong size, or no longer want the item):
  • You are responsible for paying your own return shipping costs.
  • Original shipping charges are non-refundable.
  • For approved returns due to damage, defect, or our error, we may:
  • Cover the cost of return shipping with a prepaid label, or
  • Provide a returnless refund where you do not need to ship the item back (at our discretion).
  • When you are paying for return shipping:
  • We strongly recommend using a trackable shipping service and/or purchasing shipping insurance, especially for items valued over $75.
  • We are not responsible for lost or undelivered return shipments, and we cannot guarantee that we will receive your returned item without valid tracking.

6. Refunds

  • Once your return is received, we will:
  • Inspect the item(s) to confirm they meet our return conditions.
  • Notify you via email of the approval or rejection of your refund.
  • If your refund is approved:
  • A refund will be issued to your original method of payment.
  • Please allow 7–10 business days for the refund to appear on your account after we process it. Actual timing may vary depending on your bank or card issuer.
  • If your return is rejected because it does not meet our conditions (for example, worn/used items without defect, missing packaging, or outside the return window), we will:
  • Email you with the specific reason(s), and
  • Return the item(s) to your original shipping address.
  • At that time, the sale will be considered FINAL.

7. Late or Missing Refunds

  • If you have not received your refund after the timeframe above:
  • Check your bank or card statement again.
  • Contact your bank or credit card company, as there is often a processing delay before a refund is officially posted.
  • If you have completed these steps and still have not received your refund, please contact us at service@princehaircompany.com with your order number and refund confirmation.

8. Sale & Clearance Items

  • Regular-priced items may be eligible for return in accordance with this policy.
  • Sale or clearance items may be marked “Final Sale” at checkout. Final Sale items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
  • Any Final Sale designation will be clearly displayed on the product page and/or at checkout.

9. Exchanges

  • Due to hygiene and safety reasons, we do not offer direct exchanges (for example, swapping one worn bonnet for another).
  • If you would like a different color, size, or style:
  • Follow the return process above for your original, unused item.
  • Once your refund is processed, you may place a new order for the desired item.

10. How to Start a Return

To start a return, please email us at service@princehaircompany.com with:

  • Your full name

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos if the item is damaged, defective, or incorrect

We typically respond within 2 business days with approval status and instructions.