Refund Policy

Refund Policy

To be eligible for a return, you must first contact service@princehaircompany.com and initiate a refund request within 3 days after purchase. You will have 5 days after receiving approval to return your product back to us. The item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own return shipping costs.

In addition, your original shipping costs are non-refundable. Once your return is received and inspected, we will send you an email to notify you of the status of your return. If your refund is approved, a credit will automatically be applied to your original method of payment, within 7-10 business days. If your return is rejected we will communicate the reason(s) why via email and return the item back to your original shipping address and at that time the sale is FINAL.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take a few days before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@princehaircompany.com


Sale items

Sale or clearance items are not eligible for return.

Exchanges

Unfortunately, we do not accept exchanges due to hygiene reasons.

Custom Wigs

All custom items are FINAL sale. We do not accept returns for custom wig orders.