Refund Policy

Refund Policy

This is the return policy for purchases made from Prince Hair Company. Here's a breakdown of the key points:

  1. Initiating a Refund Request: You must contact service@princehaircompany.com to initiate a refund request within 20 days after making the purchase.

  2. Return Timeframe: After receiving approval for the return, you have 5 days to send the product back to Prince Hair Company.

  3. Condition of the Item: The item must be unused and in the same condition as when you received it. It should also be in its original packaging.

  4. Return Shipping Costs: You are responsible for covering the return shipping costs.

  5. Original Shipping Costs: Your original shipping costs are non-refundable.

  6. Notification of Return Status: Once your return is received and inspected, you will receive an email notifying you of the status of your return.

  7. Refund Process: If your return is approved, a refund will be automatically applied to your original method of payment within 7-10 business days.

  8. Rejected Returns: If your return is rejected, you will be informed via email, and the item will be returned to your original shipping address. At this point, the sale becomes final, and no refund will be issued.

It's important to follow these guidelines and contact Prince Hair Company promptly if you wish to initiate a return. Keep in mind the specified timeframes and conditions to ensure a smooth return process.

Late or missing refunds

If you haven't received a refund from Prince Hair Company, you should follow these steps:

  1. Check Your Bank Account: Start by checking your bank account again to ensure that the refund has not been processed yet. Sometimes, it may take a few business days for the refund to be officially posted to your account.

  2. Contact Your Credit Card Company: If you used a credit card for the purchase, contact your credit card company to inquire about the status of the refund. They can provide information on whether the refund has been processed on their end.

  3. Contact Prince Hair Company: If you have checked your bank account and contacted your credit card company but still have not received your refund, reach out to Prince Hair Company at service@princehaircompany.com. Provide them with details of your purchase and the refund request so they can investigate and assist you further.

It's essential to keep communication open and follow up with both your bank and Prince Hair Company to resolve any refund issues promptly.


Sale items

Sale or clearance items are not eligible for return.

Exchanges

Unfortunately, we do not accept exchanges due to hygiene reasons.

Custom Wigs

All custom items are FINAL sale. We do not accept returns for custom wig orders.

About Us

About Us: Prince Hair Company

Welcome to Prince Hair Company, a labor of love founded by the dynamic duo, Kenyonda and Darius Prince. At Prince Hair Company, our mission is simple yet profound: to deliver top-notch hair quality at prices that make beauty accessible to everyone.

Our Roots and Dedication

For Kenyonda and Darius, the world of hair is more than just a business venture; it's a passion that's been nurtured and perfected over time. With a shared commitment to excellence, they embarked on a journey to revolutionize the hair industry.

The Love for Hair

From a young age, Kenyonda's life was intertwined with hair. Her journey started at the tender age of twelve when she began experimenting with hair in her mother's kitchen. Her mother, a licensed cosmetologist, served as both a guiding light and mentor as she honed her craft. While her mother focused on natural hair care and styling, Kenyonda found her heart leaning toward the art of hair weaving. Her fascination with hair extensions led her to delve deep into the nuances of different hair types.

The Transformative Power of Hair Extensions

Kenyonda and Darius firmly believe that hair extensions are not just a cosmetic accessory; they are a source of empowerment and transformation. These extensions have the magic to not only change your look but elevate your confidence and mood.

Bringing Celebrity Secrets to You

In the early '90s, Kenyonda was captivated by the secret of her favorite celebrities - lace front wigs. At the time, these wigs were far from the mainstream, and acquiring one meant having a direct link to elusive hair vendors scattered across the globe. Kenyonda, with her tenacity and passion, forged these vital connections and sourced hair from around the world to share with her clients.

The Birth of Prince Hair Company

After years of sourcing the finest hair for their clients, Kenyonda and Darius knew it was time to turn their shared passion into a full-time profession. Thus, Prince Hair Company was born. Their dedication to providing quality hair extensions at affordable prices became the heartbeat of their brand.

 

Our Regal Mission

At Prince Hair Company, our mission is simple yet profound: to provide you with hair extensions of unparalleled quality at prices that won't break the bank. We're committed to using only 100% virgin remy human hair, sourced meticulously from a single donor. We prioritize sourcing from factories known for their unwavering quality standards and fair employee practices.

You Are Royalty

For us, the heart of our business beats with our customers. We firmly believe that without you, there is no us. That's why we take pride in treating each of you like royalty. Your satisfaction and confidence are our ultimate goals.

Let Your Hair Be Your Crown

So, we invite you to explore our collection, shop with us, and let our hair be your crown. Join us on this majestic journey of beauty, self-expression, and confidence.

Thank you for choosing Prince Hair Company. Your hair deserves nothing less than the royal treatment.