Return & Refund Policy

Prince Hair Company – Return & Refund Policy

Last updated: 12/11/2025

This Return & Refund Policy applies to purchases made directly on www.princehaircompany.com. For orders placed through third-party marketplaces (such as Etsy, Amazon, or Google), please refer to the return policy listed on that specific platform.

1. Eligibility & Timeframes

To be eligible for a return:

  • You must initiate a return request within 30 days of the delivery date shown on your tracking information.

  • To start a return, email us at service@princehaircompany.com with your order number, reason for return, and clear photos if the item is damaged or incorrect.

  • Once your return is approved, you’ll have 7 calendar days to ship the product(s) back to us.

If the 30-day window has passed, we’re unfortunately unable to offer a refund except where required by law.

2. Condition of Returned Items

All returned items must:

  • Be unused, unworn, and unwashed

  • Be in their original packaging (including tags, inserts, and accessories)

  • Be in the same condition that you received them

Returns that show visible signs of wear, damage, or alteration (other than damage in transit or a manufacturing defect) may be refused.

3. Non-Returnable / Exception Items

For hygiene and safety reasons, certain items are non-returnable unless they arrive damaged, defective, or incorrect:

  • Opened or visibly worn hair bonnets, headbands, or similar personal-use items

  • Items marked “Final Sale” or “Clearance – No Returns” at the time of purchase

  • Digital products or gift cards (if applicable)

If a non-returnable item arrives damaged, defective, or incorrect, please contact us at service@princehaircompany.com within 7 days of delivery. We will work with you to repair, replace, or refund the item in accordance with applicable laws and Google’s requirements for defective/incorrect goods. 

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

  1. Contact us at service@princehaircompany.com within 7 days of delivery.

  2. Include your order number and clear photos of the product and packaging.

  3. Once reviewed, we will respond (typically within 2 business days) with next steps. 

Depending on the situation, we may:

  • Provide a prepaid return label,

  • Offer a replacement at no additional cost, or

  • Issue a refund (which may be “returnless” in some cases, at our discretion).

We reserve the right to reasonably verify claims of damage, defect, or incorrect shipment.

5. Return Shipping Costs

For most returns (for example, if you change your mind, choose the wrong size, or no longer want the item):

  • You are responsible for paying your own return shipping costs.

  • Original shipping charges are non-refundable.

For approved returns due to damage, defect, or our error, we may:

  • Cover the cost of return shipping with a prepaid label, or

  • Provide a returnless refund where you do not need to ship the item back (at our discretion).

When you are paying for return shipping:

  • We strongly recommend using a trackable shipping service and/or purchasing shipping insurance, especially for items valued over $75.

  • We are not responsible for lost or undelivered return shipments, and we cannot guarantee that we will receive your returned item without valid tracking.

6. Refunds

Once your return is received, we will:

  1. Inspect the item(s) to confirm they meet our return conditions.

  2. Notify you via email of the approval or rejection of your refund.

If your refund is approved:

  • A refund will be issued to your original method of payment.

  • Please allow 7–10 business days for the refund to appear on your account after we process it. Actual timing may vary depending on your bank or card issuer.

If your return is rejected because it does not meet our conditions (for example, worn/used items without defect, missing packaging, or outside the return window), we will:

  • Email you with the specific reason(s), and

  • Return the item(s) to your original shipping address.

  • At that time, the sale will be considered FINAL.

7. Late or Missing Refunds

If you have not received your refund after the timeframe above:

  1. Check your bank or card statement again.

  2. Contact your bank or credit card company, as there is often a processing delay before a refund is officially posted.

  3. If you have completed these steps and still have not received your refund, please contact us at service@princehaircompany.com with your order number and refund confirmation.

8. Sale & Clearance Items

  • Regular-priced items may be eligible for return in accordance with this policy.

  • Sale or clearance items may be marked “Final Sale” at checkout. Final Sale items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Any Final Sale designation will be clearly displayed on the product page and/or at checkout.

9. Exchanges

Due to hygiene and safety reasons, we do not offer direct exchanges (for example, swapping one worn bonnet for another).

If you would like a different color, size, or style:

  1. Follow the return process above for your original, unused item.

  2. Once your refund is processed, you may place a new order for the desired item.

10. How to Start a Return

To start a return, please email us at service@princehaircompany.com with:

  • Your full name

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos if the item is damaged, defective, or incorrect

We typically respond within 2 business days with approval status and instructions.