Refund Policy

This is the return policy for purchases made from Prince Hair Company. Here's a breakdown of the key points:

1. Initiating a Refund Request: You must contact service@princehaircompany.com to initiate a refund request within 20 days after making the purchase.

2. Return Timeframe: After receiving approval for the return, you have 5 days to send the product back to Prince Hair Company.

3. Condition of the Item: The item must be unused and in the same condition as when you received it. It should also be in its original packaging.

4. Return Shipping Costs: You are responsible for covering the return shipping costs.

5. Original Shipping Costs: Your original shipping costs are non-refundable.

6. Notification of Return Status: Once your return is received and inspected, you will receive an email notifying you of the status of your return.

7. Refund Process: If your return is approved, a refund will be automatically applied to your original method of payment within 7-10 business days.

8. Rejected Returns: If your return is rejected, you will be informed via email, and the item will be returned to your original shipping address. At this point, the sale becomes final, and no refund will be issued.

It's important to follow these guidelines and contact Prince Hair Company promptly if you wish to initiate a return. Keep in mind the specified timeframes and conditions to ensure a smooth return process.

Late or missing refunds

If you haven't received a refund from Prince Hair Company, you should follow these steps:

1. Check Your Bank Account: Start by checking your bank account again to ensure that the refund has not been processed yet. Sometimes, it may take a few business days for the refund to be officially posted to your account.

2. Contact Your Credit Card Company: If you used a credit card for the purchase, contact your credit card company to inquire about the status of the refund. They can provide information on whether the refund has been processed on their end.

3. Contact Prince Hair Company: If you have checked your bank account and contacted your credit card company but still have not received your refund, reach out to Prince Hair Company at service@princehaircompany.com. Provide them with details of your purchase and the refund request so they can investigate and assist you further.

It's essential to keep communication open and follow up with both your bank and Prince Hair Company to resolve any refund issues promptly.

Sale items

Sale or clearance items are not eligible for return.

Exchanges

Unfortunately, we do not accept exchanges due to hygiene reasons.

Custom Wigs

All custom items are FINAL sale. We do not accept returns for custom wig orders.